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Services include: In addition to the services provided by the third-party co-manager, consider the scope of those services and what tools, technologies, and equipment they utilize to perform tasks effectively. What is their plan for an error, power failure, or natural disaster? What sort of backup and security measures does the provider use?
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Communication method: Frequently, open communication between an organization’s IT department and a third-party vendor is vital to success. Before partnering with a company, both parties should agree upon how they will communicate, including the method (phone, email, video conference), frequency, and emergency protocols.
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